Frequently Asked Questions
Everything you need to know about your journey to glowing skin.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to the hygienic nature of skincare tools, we cannot accept returns on items that have been used or have broken seals.
Are your products cruelty-free and vegan?
Yes, Skin Gym is committed to ethical beauty. All of our skincare formulas and tools are 100% cruelty-free and vegan-friendly.
How do I clean my facial rollers and tools?
We recommend wiping your tools with a damp cloth and mild soap after each use. For a deeper clean, use a gentle alcohol spray and pat dry with a soft microfiber towel.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.